Service Design Toolkit

“Service design is a method for improving the quality of your service. Those improvements are directed at both the users and staff of your organization. Innovating in services is not new. Every organization that provides services thinks seriously about improving the quality of its service at some point.

What is new, however, is that this innovation is approached from a human-driven way of design thinking. In this method, we start from the needs and requirements of users and look for solutions together with these users and other stakeholders. Ideas are swiftly crystallized using photos, drawings and models and systematically reviewed with the users.

In service design, a wide range of disciplines come together, such as ethnography, consumer research, interaction design, product design, industrial design, service marketing and corporate strategy.” from Service Design Toolkit website

This toolkit offers workshop materials, an overview poster, a manual, and technique cards.

Creator: Namahn & Flanders DC Date: 2011

External Links:

  1. Service Design Toolkit website
  2. Service Design Toolkit downloads
  3. Service Design Cases 

Reference # 03.01.14

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